Frontline Management

Course Background

Frontline managers have a significant role in the leadership within their organization. In increasingly competitive and fast changing times frontline managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers.

Learning Outcomes

Upon successful completion of this course, you will be able to:

​

• Identify the responsibility in frontline management.

• Identify the concept of an effective team leader who can improve profitability and strategic outcomes

• Acquire the skills and knowledge required by supervisors, team leaders and operational managers. 

• Develop key result areas (KRAs) and key performance indicators (KPIs).

• Manage quality customer service and manage people performance.

• Discover the strategies critical to developing teams and individuals.

• Promote team effectiveness.

• Handle technology. 

• Feel confident to manage frontline operations.

Highlights of Course Outline

• Introduction To Frontline Management Development.

• Frontline Manager In Interpersonal Communication.

• Frontline Manager In Getting Things Done.

• Frontline Manager In Work Organization.

• Frontline Manager In Resolving Work Problems.

• Frontline Manager In Leadership And Teamwork.

• Frontline Manager In Technology.

Who Should Attend

All senior leaders, managers, team leaders, supervisors, and executives of all organizational levels with frontline management and supervisory responsibilities.

Training Methodology

Mini lectures, individual profiling and exercise, group discussions, team activities
and case studies.

Delivery Format

In-Person Face-to-Face and/or Remote Online Training

Resources and Support

• Training Manual.

• Customization of Course Outline.

• Add-on: Pre and Post Test.

• Add-on: Coaching Sessions.

• Add-on: Targeted Facilitation. 

• Add-on: Leadership Toolkit.

• Add-on:  Access to Online Course version.