Process Improvement
"Optimizing existing business processes in order to meet best market standards and
improve customer experience"

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Course Background
Today's dynamic and turbulent world means peris or change! Innovation is a change in the work process that increases efficiency and profit. Bright ideas are turned into practice when you are innovative. Products and services are renewed with updated ways in production and delivery. Every employee must be constantly on the lookout for new ways of improving processes to gain innovation of products and services.
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Learning Outcomes
Upon completion of this course, you will be able to
● State about work process improvement.
● Map existing work process to find opportunities for improvement.
● Deliberate change based on continuous work process improvement.
● Develop the skills to search for changes with a view to find opportunities for
performance improvement.
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Highlights of Course Outline
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Foundations and Overview of Process Improvement.
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Types of Process in Process Improvement.
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Setting the Context for Process Improvement.
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Apply Process Improvement in Selected Project.
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Process Redesign and People Empowerment.
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Who Should Attend
All staff members and everyone who wants to learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed.
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Training Methodology
Mini lectures, individual profiling and exercise, group discussions, and team activities.
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Delivery Format
In-Person Face-to-Face and/or Remote Online Training
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Resources and Support
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Training Manual.
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Customization of Course Outline.
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Add-on: Pre and Post Test.
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Add-on: Coaching Sessions.
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Add-on: Targeted Facilitation.
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Add-on: Leadership Toolkit.
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Add-on: Access to Online Course version.

Let's Work Together
We welcome you to work with us in follow-on training and development programmes in building your leaders and team.
